The Tasmanian Elder Abuse Helpline empowers older Tasmanians who are being harmed by the people, organisations, and systems they should be able to rely on and trust. Advocacy Tasmania operates the Helpline on behalf of the Tasmanian Government.
The Helpline is a vital support for older people experiencing abuse and neglect, but it is not an independent reporting or investigation service. The Helpline’s actions are directed by the older person and what they need to regain dignity in their own life. The Helpline can support others within the Tasmanian community with information about elder abuse, but the Helpline can only act according to the older person’s will and preferences. The Helpline respects the privacy and rights of all older Tasmanians.
What will happen when you contact the Helpline?
Everyone has a right to live free of abuse and neglect, to make their own choices, and to be in charge of their own life, money, and possessions. If your power has been taken away and you are being abused or neglected, or if you are worried that an older person that may be being abused or neglected, it is okay to reach out for support. In your own time, and in your own way. It can be difficult to make the first step and contact a service for support, particularly if you are worried about getting a loved one in trouble, however, you will remain in control of what happens next.
Whether you need information, to understand your options, or to get more support, you will speak with a trained professional who can help you. If you need ongoing support, the Helpline can connect you with free and confidential advocacy, legal, and counselling services to help you regain control of your life.
What happens when someone you know might be experiencing elder abuse?
Elder abuse is complex. The Helpline is happy to provide information, discuss concerns and make referrals. However, the Helpline can only act with the permission of the older person. Alternatively, if someone you know is being harmed, you can share information about the Helpline with them and help them reach out if, and when, they are ready.
The Helpline is available 9 AM – 5 PM Monday to Friday on:
Phone: 1800 441 169
Text: 0457 806 963
Email: helpline@yoursaytas.org
If you have immediate concerns about your own safety or the safety of another person, you should call the police on 000.