Advocacy is about supporting you to speak up, have your say and to make sure that your rights are protected. We can help you understand your options, make decisions and access or work with services.
Our advocacy services are free, confidential and available across Tasmania.
We work with people with disability and mental illness, people who use alcohol or drugs and older people.
Our advocates support clients to have their voices heard on issues that, due to their age, disability, mental illness or drug use, stop them from exercising their right to choice and control. We also support people with the NDIS, including access, planning, reviews, appeals and complaints.
More information on the scope of our Individual Advocacy service is available here (Word Format).
If a person would like to work with one of our advocates, they can contact our Intake Officer by phone, email or via SMS on the details below. Our Intake Officer can also organise for someone to discuss the situation in person and can provide support, information and referral to other services.
Mental Health Tribunal Representation
We provide free representation support for anyone who has to appear before the Mental Health Tribunal (MHT). If you have an MHT hearing, our representatives can provide you with information about the process and support you at the hearing. This support can include helping you speak, speaking on your behalf, or just being there to support you.
Our coordinator contacts everyone who has an upcoming hearing to offer them support. You can also contact our coordinator on 1800 005 131 or email@example.com.
More information about our representation program and client feedback is available here.
Tasmanian Elder Abuse Helpline
We operate the Tasmanian Elder Abuse Helpline (the Helpline) on behalf of the Tasmanian Government. The Helpline exists to assist older people, families, service providers and the wider community to respond to elder abuse and better access existing supports and services.
If you or someone you know is experiencing elder abuse, the Helpline can provide you with information and support on actions you can take to prevent and respond to the abuse. With the consent of the older person, the Helpline can also provide formal referral and more tailored support.
The Helpline is available between 9 AM and 4 PM on weekdays.
Alcohol and Other Drugs Consumer Engagement
Consumers, our employee & Alcohol, Tobacco and Other Drugs Council (ATDC) employee at an ATDC conference.
We coordinate a Consumer Engagement Program to support and promote increased consumer engagement of people who use alcohol and drugs in the Alcohol and Other Drugs (AOD) sector.
If you would like to get involved or have a say about how AOD services operate, we would love to hear from you.
Supported Decision Making
We provide a Supported Decision Making program to support people experiencing early stages of memory loss, dementia or frailty to plan for the future. The program exists to support people to maintain decision-making control over their lives. The service is especially for people in the early stages of dementia who live on their own and don’t have people around to support them.
We can help you to plan and manage your future by providing information, support and advocacy when you need it.
In supporting our clients with individual issues they experience, we often become aware of issues that keep affecting people repeatedly. These issues are often the result of barriers people face and shortcomings in the policies and practices of the services and systems that people depend on.
We work on a range of these issues each year, which can involve actions from drawing attention to concerns, drafting submissions to inquiries and reform processes and engaging in working group and consultations.
All our systemic advocacy is based on the experiences and concerns of individuals we have worked with and you can view our recent systemic work online here.
Our employee attending a community event.
Our advocates provide rights education to service providers, individuals and the community.
If you would like an advocate to provide an education session, please contact us.